FAQ

1. What types of living room products does Mattiabirtolo offer? Our collection includes beautiful & functional living room essentials such as:

  • Throw pillows & decorative cushions (velvet, linen, boucle, textured, neutral & accent colors)
  • Throw blankets & faux fur throws (oversized, lightweight, cozy)
  • Wall art, framed prints & canvas pieces
  • Vases, candle holders, trays & coffee table decor
  • Area rugs & runners (non-slip backing, modern patterns, neutral tones)
  • Storage baskets, ottoman trays & organization solutions
  • Accent mirrors, plant pots & small decorative objects

All designed to refresh, warm up, and organize your living space.

2. What shipping options are available? We offer these to U.S. customers:

  • Express Shipping: 3–6 business days – $20
  • Free Shipping: 7–14 business days – $0 (our most popular choice!)
  • Free Standard Shipping: 7–14 business days – $0
  • Standard Shipping: 7–14 business days – $10

Note: Times are estimates and may vary due to location, holidays, or carrier volume. Free shipping may apply based on order total or promotions.

3. How long will it take to receive my order? Most orders process and ship within 1–3 business days. After shipping:

  • Express: 3–6 business days
  • Standard / Free: 7–14 business days

We’ll email a tracking number as soon as your order is on its way!

4. Do you ship internationally? Currently, we only ship within the United States. We’re exploring international options — sign up for our newsletter for updates!

5. What is your return policy? We offer a 30-day return window for unused, unopened items in original packaging. If your product arrives damaged, defective, or incorrect, contact us within 7 days with photos — we’ll arrange a replacement or refund (including original shipping if it’s our error). Customer pays return shipping unless the issue is ours. See our full Returns page for details.

6. Are your living room products high-quality? Yes! We prioritize soft, durable fabrics (velvet, linen, boucle, faux fur, cotton blends), non-slip rug backing, sturdy frames & hardware, fade-resistant prints/colors, and easy-care materials. All items are built for daily use and long-lasting beauty.

7. How do I care for my Mattiabirtolo products?

  • Pillows & throws: Spot clean or machine-wash cold on gentle cycle (check label), air dry or tumble dry low.
  • Rugs: Vacuum regularly, spot clean with mild detergent, professional clean for deep stains.
  • Decor (vases, trays, frames): Wipe with soft damp cloth, avoid harsh chemicals. Specific care instructions are included with each product.

8. Have more questions? We’re here to help make your living room feel perfect! Email support@mattiabirtolo.com or use our contact form. We typically respond within 24 hours.